Policies
Shipping & Refunds
Shipping process and return protocols.
Shipping
All orders shipped from Toronto, Canada. Discreet, temperature-conscious packaging.
| Method | Timeline | Cost |
|---|---|---|
| Canada Post (Express Shipping) | 3–5 business days | FREE |
Unmarked packaging. No external branding.
Orders are processed within 1–2 business days of payment confirmation. A tracking number is emailed when your order ships.
The buyer is responsible for ensuring that research material may lawfully be imported into their jurisdiction, and for any duties or import charges applied.
Returns & Exchanges
Because YouSurper™ products are sold strictly for laboratory research purposes, we do not accept returns or exchanges.
Once an order has been shipped and delivered, it cannot be returned.
Refunds are only eligible under our money-back guarantee.
Damaged or Incorrect Items
If your order arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Photos of the damaged package or product
- A brief description of the issue
Our team will review the case and, if confirmed, we will send a replacement or resolve the issue appropriately.
Shipping Damage
YouSurper™ carefully packages all shipments to ensure product integrity during transit. However, if damage occurs during shipping, we will make it right.
Contact
For any shipping issues or product concerns, please contact: hello@yousurper.com